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Policies
& Security
Thank you for visiting and placing your orders with
The Rah Rah Company. We have done everything possible
to ensure the privacy and security of your information
and transactions. Your credit card number and other
personal data is treated with the highest standards
of security and confidentiality.
Secure
Shopping
Orders placed on our site are encrypted using SSL technology,
so please be assured that your transactions and credit
card information protected. With SSL technology, information
transmitted over the Internet can be trusted to be view
by our server only.
Your Privacy Online
At The Rah Rah Company, we are committed to ensuring
our customer's privacy. We DO NOT sell or exchange
names, or any other information about our online customers,
with third parties.
During
the ordering process it is necessary for us to place
a small
cookie
on your computer. This is the way we can collect all
your purchases, total them and transmit to the server
at one time (in our shopping cart). Otherwise, you'd
have to select, purchase and pay for each item one-by-one.
It is necessary for you to have your
browser set to allow cookies
or our shopping cart will not be able to recognize your
selected purchases.
When
obtaining information from you, we adhere to a simple,
common sense principle: we ask for only the information
we need to provide the service you've requested. For
example, to send your order, we need an address. If
you'd like to subscribe to one of our periodic e-mail
newsletters, we need an e-mail address. And if you choose
to purchase something, we need a credit card number.As
a visitor to rahrahco.com,
our website automatically recognizes your Internet service
provider, but you cannot be identified as an individual.
For customers who make a purchase at The Rah Rah Company,
we do keep track of information volunteered during the
order process; however, this information remains confidential.
In an effort to offer you the best - and most current
- shopping opportunities, we may contact you with news
about new products, services and show. If, for any reason,
you would like to be taken off our email list, please
contact us via email at removefromlist@rahrahco.com.
Guarantee
If
any item is found to be defective, it will be replaced.
We must be contacted within 3 days of receipt regarding
the defect. The Rah Rah Company must be
contacted
via email for a Return Authorization Number
before defective merchandise may be returned. Unwanted
purchases are not returnable.
Can I order if I live outside of the United States?
At this time, The Rah Rah Company only ships to domestic
U.S. addresses. However, if you can provide us with
a U.S. address and a credit card, we can ship your merchandise
to that address in the US.
When will my order ship?
If in stock, your order ships within 24 hours. Backorders
ship will be cancelled if less than $25.00. You will
be notified via email if your order contains a backorder.
If you wish to cancel your backorder, please contact
us via email at cancelorder@rahrahco.com.
How can I find out about the status of my order?
Email our Customer Service department at customerservice@rahrahco.com. Please include your last
name and billing zip code to aid in locating your new
order.
Can
I be 'Billed on Account'?
This requires prior arrangements and credit approval from The Rah Rah
Company. Please note in order to use credit cards, they
must be used at time of purchase. Customers 'Billed
on Account' MAY NOT use credit cards to pay their
account when it is due.
A
final note: The
Web is an evolving medium. Should we need to change
our privacy policy at some point in the future, we will
post the changes before they take effect.
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